Careers

Are you interested in working at Enchanted Cat Café? We are always looking for passionate cat lovers who would be a good fit! We do not have any open positions at the moment, however, we regularly review the applications submitted below. We may not respond to your application immediately, but it will be included in our file for consideration when a position becomes available. We are an Equal Opportunity Employer and are committed to excellence through diversity. It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race, age, color, sex, religion, national origin, disability or other protected classifications. Please carefully read and answer all questions. You will not be considered for employment if you fail to completely answer all the questions on this application. Please read the job description below before applying.

To qualify for this job, you must meet the following requirements:

Must love cats and be passionate about helping animals and supporting our mission
Must be 21 years or older and have your Alcohol Awareness Training card
Must be responsible and dependable (transportation, etc.)
Must be able to read/write English and do basic math
Must be fully vaccinated (2 weeks post 2nd dose)
Must have a high school diploma or GED
Must be able to pass a criminal background check
Must be able to be in constant contact with cats (no allergies)
Must be able to endure frequent sitting, standing, walking, squatting, bending, lifting up to 50 lbs, stooping, carrying, and reaching.

Preferred/Recommended Skills/Training/Knowledge:

Pet CPR/First Aid Certification
Cat Friendly Veterinary Advocate Training by American Association of Feline Practitioners
Minimum 1 year of professional cat experience (shelter, rescue, veterinary office, etc.)

Desired Skills/Qualities/Abilities:

Detail-oriented – you notice the little things and act on them
Personable/engaging. You can be friends with anyone
Be comfortable with public speaking, patient with children, and have a paw-sitive attitude
Experience in event-planning, operations/scheduling expertise, food/beverage/hospitality, customer service experience, and natural leadership attributes
Customer service/retail experience – it makes you happy to make others happy
Social media savvy. Basic technology knowledge
Multi-tasking and time efficiency are very important
Strong interpersonal, verbal, and written communication skills.

Cat Caretaker/Guardian and Purrista Job Description:

This is a tipped position. Dress code is an KKCC shirt or cat themed clothes. No inappropriate clothing and dress comfortably, you will be moving a lot throughout the day. This is a part-time position, which may include weekends with some opportunities to take on other shifts. Our hours are 11a-6p Thurs-Tues. Your first shift will be a full day of shadowing.

There will be 2 forms you will need to complete – an NDA and an employment contract. You are responsible for providing support to all areas of the business; this includes the Café (food/drinks & retail), the full Cat Lounge/Retreat space, and back of the house areas including the restroom and back hallway. You are expected to not use your phone for personal use while on shift.

Essential Responsibilities:

Café (Food/drinks & Retail):
- Actively greet & engage customers in a friendly and professional manner throughout their visit. Assist and answer any customer questions. Ensure customers are having a great time. Serve customers promptly and courteously. Provide friendly, professional, and compassionate customer service with maturity and good judgment
- Process sales transactions of all goods using the point of sale system
- Check customers in using the scheduling software
- Ensure everyone has signed the required waiver in the waiver system prior to entering the cat lounge. Ensure rules are understood before customers enter the lounge
- Prepare drinks made to order
- Keep all areas clean and organized as per outlined protocols throughout the day
- Monitor and keep coffee machines stocked and clean
- Maintain daily and weekly cleaning protocols outlined
- Keep all products stocked and displays organized
- Coordinate with the volunteers working in the cat lounge area as needed to ensure customers have the best experience possible, and cats are given the utmost care
- Notify owner of any issues or concerns immediately
- Keep bathroom stocked with soap, toilet paper and paper towels. Keep bathroom clean per outlined protocols
- Take trash to the bin as needed
- Spot clean as necessary
- Assist with special events
- Proactively (without prompting) complete tasks. There really is no downtime with the amount of cleaning, etc. that needs to be done constantly
Cat Lounge/Retreat
- Monitor customers in the cat lounge to ensure cats are being interacted with appropriately and guests are complying with rules. Notify owner of any issues or concerns
- Actively engage customers in the cat lounge, assist and answer any questions. Share cat facts, cat personality traits, chat about guests’ lives, ensure guests get a chance to interact with several cats during their visit. Guide guests how to get the best out of their experience (ex. lap cats, certain preferred toys, etc.). Play and connect with kitties, make a memorable emotional connection with each guest (create a guest experience). Tell your favorite KKCC stories, take photos for guests, give tips on how to best engage with kitties
- Provide a safe, clean, organized, and pleasant experience for cats and customers
- Follow and maintain cleaning, sanitation, and disease prevention protocols in order to provide a safe, clean environment in the cat lounge and retreat. This includes a LOT of litter box and other mess cleaning
- Provide cats with appropriate food and water. Know that each cat has an individual personality, likes, and dislikes
- Provide cats with mental stimulation and enrichment, social interaction with humans, and interaction with other cats in foster care
- Monitor health of cats and rapidly identify any health issues and report to owner
- Monitor behavior of cats and rapidly identify any issues that may require special action and report to owner
- Ensure that every kitty is healthy, stress-free, and happy
- Provide basic grooming services to cats as needed. (Brushing, nail trimming, etc.)
- Facilitate good adoption matches through conversation and help set realistic expectations of time, care, and financial commitment
- Educate on adoption process through rescue partner to customers upon request
- Assist with photos and writing cat profiles for use in the cafe, online and social media
- Spot clean as necessary
- Ability to handle cats of all sizes, ages, temperaments and needs safely and appropriately
- Proactively recognize and defuse any negative cat or human behaviors or interactions
Benefits
– Spend on and off-hours with cats and kittens and knowing that you are doing a wonderful thing for both kitties and humans.
– Employee discount on food, drink & merchandise + free lounge visits

Full Name *

Address (City, State, Zip) *

Phone Number *

Email *

Are you eligible for employment in the U.S? *

Yes

Have you ever been convicted of a felony? *

Yes

Have you reviewed and do you meet the requirements of the position? *

Yes

Available Start Date *

3 References (Name and Email) *

What is your experience with cats? *

Anything else you want to add? Special skills, tell us about yourself, etc. *

Resume *

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LinkedIn Profile

I certify that the facts set forth in this Application for Employment are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions or misrepresentations may result in my dismissal. I authorize the Employer to make an investigation of any of the facts set forth in this application and release the Employer from any liability. The employer may contact any listed references on this application. I acknowledge and understand that the company is an “at will” employer. Therefore, any employee (regular, temporary, or other type of category employee) may resign at any time, just as the employer may terminate the employment relationship with any employee at any time, with or without cause, with or without notice to the other party. *

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Such a fun place! I was so excited to see such a novel location in Reno. I came on a Sunday morning and it was such a peaceful time. They have a selection of some coffees and teas and serve a small menu from the Mother of Macros, so it’s nice clean food. The owners were incredibly kind and fun to chat with. The cat room is beautifully done and the decor is very aesthetic. The kitties just roam about within the room for you to socialize with. All the cats are from local rescue groups and adoptable, so it’s a great way to meet and greet a potential new friend in a much less stressful environment than a shelter. They also do a fantastic job with keeping the space very clean and having people sanitize before and after. Overall such a fun experience and definitely will be popping in more often.

Dominique Swanson, Google Review

Wow! This is such a charming and lovely spot, the drinks were amazing (that chai mocha latte! Wow) and the snacks were so delicious (the donuts were so cute and really tasty, with a layered pastry type dough). The cats, obviously, are the star of the show. They had a list of rules beforehand and the host was very welcoming and informative. We washed our hands or sanitized before entering and they have this beautiful cat jungle gym with lots of cute and comfy furniture. There are bins with toys as well as treats available to give to the cats. There were two others with our group of 6 during our reservation and we all had plenty of space to pet cats and not run into each other or get in the way. We came at noon and the cats were mostly napping but we got to spend time with the four that were awake and they were really really friendly and sweet. They loved pets, toys, and treats. The rest were sleeping but were very open to pets if we offered a hand for them to sniff us first, and a couple preferred to hide out of touching distance and just slept or watched. One cat was inside a cage and we were allowed to open it up and play with her as long as we didn’t let the other cats in since she didn’t like the other cats. The host came in and introduced us to all of the cats and gave us their stories, it was really cool to learn about their backgrounds. I am just so sad we can’t adopt them all! I really loved my time here and if we lived in Reno we would absolutely get a membership. Such a great place!

Cameryn Lamare, Google Review

This place is amazing! They are really doing a great thing here by working with other local shelters to get these cats adopted. My husband and I had no intent to adopt during our visit as we have 3 fur children already. We came here to decompress and enrich the lives of the kitties while enjoying a cup of tea. On our way out after our one hour visit we GLADLY purchased a nice water bottle, a dream catcher, some Enchanted Cat Cafe stickers and couple of other goodies. Well over a $100 visit but worth it to us because that money goes to a cause that is near and dear to our hearts.

Pay no mind to the petty people leaving low star reviews and complaining about not having enough cats to “play” with. These small minded individuals lack the understanding that this establishment is not a circus; the cats are not at the cafe for YOUR entertainment. They are there because they are homeless and in need of enrichment and loving families. The cost of entry and anything you purchase goes right back to the caring of these kitties and keeping the cafe open. So long as you have a few decent brain cells to understand the concept, I’m sure you will greatly enjoy your stay at the Enchanted Cat Cafe.

Rachel Cano, Google Review

Beat my expectations.

15 of us went for a private party. It was two hours private room and one hour with the lovely cats. We had the room to ourselves and had a lovely seating area upstairs to eat. The food here is mostly protein donuts and prepackaged goods, nothing made in store. We brought our own foods for social hour.

The venue is decorated beautifully and has super cool souvinirs. There’s a beautiful mural in the bathroom.

The staff is super kind and Gizmo was born to be a Cafe cat! I wish there were a few more cats, but that could easily be out of the venue’s control.

Follow the kitty rules and you’ll have a pleasant experience.

Features: Many stations for hand sanitization.

Britsy Elyse, Google Review

This is a fantastic place for folks of all ages! Probably one of the most unique spots in town. Come get a quick lunch, play with friendly loving kitties, and maybe even take one home with you! I had a blast here, and would definitely recommend visiting. Great place for a date!

Aleksander Allen, Google Review

Oh my gosh we just had a wonderful time playing with all the kitties and helping the more shy cats get used to people! The furniture was really comfy, the ambiance was calm and pretty! Love the greenery. We will be returning every once in a while since we can’t adopt at our place.

Steven, Google Review

Cute kitties. Good food, good drinks. Came here for valentine’s day with my partner and we had so much fun just loving on the cats.

Zanoxis, Google Review

Enchanted Cat Café was amazing!! Great place to get to chill with the kittens and cats- will definitely be returning here soon, thank you so much for the coffee and cuddles!

Chloë H, Google Review

Short and sweet:
This place is amazing. Come relax, have some great coffee, and pet some cats! It is recommended you make a appointment on their website for the cat lounge, but if they are not too busy, you can also just walk in! (We did)

Full review:
Came here for the first time today, wanting to relax after a hard week. The staff was absolutely wonderful, giving my partner and I all of the information of the backgrounds of the kittens as well as any questions we had. This is a family owned, local business and have great service to accommodate everyone.

I could not have asked for more, it is such a peaceful, great environment, with kittens playing, and adult cats. They have two areas, a kitten lounge and a adult cat/resident lounge. Some of the cats and kittens are available for adoption, and help to support animal rescue centers which the cats come from. They are all very sweet and a great place to come, relax, pet some cats and relieve yourself of a hard day, week, or any sort of trauma you may have.

Come get some coffee, enjoy your time, relax and see this wonderful place for yourself. We will be regulars now! Try to book an appointment before coming, just incase they are busy. But if you want to make a Surprise visit and not an appointment, that is okay too! As Long as they are not too busy.

Pricing is reasonable and worth every penny. 15 dollars per hour, per person for visiting the cats (they offer unlimited monthly, or yearly plans too if you love it).

Vincent McCallum, Google Review

I took my daughter and a couple of her friends in for her birthday today and it was too freaking cute!! The owner and her volunteers were great and you can tell they love the cats in their care. They also made sure my girl felt special and the girls were all taken care of. The kitten room had several adorable kittens, some super snuggly and some super playful, but all super friendly. The big cat room was great, too! They weren’t as playful, but they came to say hello and get some scratchies when we sat down. It was hard to go home without bringing a new friend along. I’m so glad we stopped by and will definitely be back!

Ashlee McGarity, Google Review

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